Have you ever been double-charged by a company? It happens all the time. Many businesses make this a standard practice then have a ready apology when you catch them at it. You pay one employee of the company then another bills you for the same service, usually mailed to you in the official looking form envelope.
All too often the unsuspecting customer sends in another check. Or, as what happened last week, the customer pays River City Environmental in cash then sends another payment when the company demanding the double payment
Last week a customer called River City Environmental in the early evening asking for help in testing a septic drain field. The employee on the phone promised a technician would call in the morning. Instead of actually calling as promised, River City Environmental simply sent a man out on the job without permission from the customer. Business must be slow.To make the problem worse, the technician argued with the customer, refusing to perform the simple test requested, insisting that it would be best to dig up the entire distribution box, destroying a perfect lawn, all of which could have cost thousands of dollars. The customer had carefully explained the day before that all he wanted was a simple water flow test into the drainfield, nothing more.
The technician did absolutely nothing but still insisted on being paid. The customer paid in cash and the technician left, still having done nothing for the customer.
A few days later the same customer received a bill from River City Environmental for the same service, even though it was paid in full. The receptionist insisted the bill had not been paid and it was not until a he insisted on speaking with a supervisor that River City Environmental finally admitted the entire bill had been paid in full.
The customer insisted on talking to someone in charge but no one was available. He was given the name of owner Marcia Pryor and her email address of marciap@rivercityusa.com. He made certain he got the email address correct and double check their website to be sure. There was no reply, no response. We can only assume the operators or owners of River City Environmental have no intention of contacting their customer for a refund or an apology, or for any other reason. We should therefore urge extreme caution when considering hiring these forks for any job you may have.
River City Environmental Inc! River City Environmental Inc is a septic tank cleaning and pumping services system company located in Portland Oregon
