February 17 2020
PORTLAND, Oregon - Emily James from Portland says she was terminated from her jog at U.S. Bankafter helping a struggling customer get home to his family on Christmas Eve by giving him $20 of her own money.
Emily worked as a senior banker at a U.S. Bank call center in Portland when she received a call from a customer last month whose paycheck had been placed on hold, The Oregonian reported.
She worked to help Marc Eugenio, a Clackamas resident, get access to the more than $1,000 that should have been in his account before telling him to go to his local bank the next day to get the money cleared by a manager.
The following day, on Christmas Eve, Eugenio visited his local branch but because of the holiday, no one was able to help him.
A devasted Eugenio called the 1-800 line from a gas station where, according to report, he was stranded with no money to fill his tank to get home.
He requested to speak to James, explaining what had happened before adding: "I wish I had just 20 bucks to get home."
Emily, realizing how close the man was, decided to act.
Eugenio told the paper that the woman from the call center told him to wait for help, as she was just a few miles away.
"I didn't want her to do it," he said. "But I'm not proud to the point that I'm going to refuse help."
According to the report, James said she received permission from her supervisor to drive out.
"I handed him $20 in cash, said "Merry Christmas' and went right back to work," she said.
But days later, on Dec. 31, she was informed by a service manager that her job had been terminated because of her "unauthorized interaction with a customer." James told the paper that her supervisor was also fired, although this was not confirmed.
n a statement to the New York Post, a spokesperson explained that James was fired after putting "herself and the bank at risk."
"At U.S. Bank, we have policies and procedures in place to protect our customers and employees," the statement read. "Ms. James was terminated following an internal investigation into her interactions with a customer. During this review it was determined Ms. James did not use the available solutions to remedy the customer's situation and instead put herself and the bank at risk with her actions."
Eugenio said he feels bad that James lost her job trying to help, but James seemed to not mind after seeing how the situation was handled.
"I don't think I would want to continue to work for someone who would do that," she told The Oregonian.
We called the bank but we were told they would not comment because it is ".. an employee matter."
US BANK CUSTOMER COMMENTS:
Aparently US Bank customers are upset about this story. Here are just the last three comments we found at press time:
BoyDanny93 Not even a damn warning!! Did the bank really care about her safety or they were just trying not to lose money by getting sued by her?? Im positive that's the very last thing the woman would have on her mind of doing if she's the one that insisted to help the guy.
I just love when most companies out there pretend that they care about your safety. May God bless that woman and find her a better job, cause i would've done the same.
Rich Mountains 5 hours ago This will cost US Bank. I'm going to close all of my company accounts with them and transfer 8.2 million in assets on Monday morning. I suggest everyone who does business with them change banks and spread the word to boycott their greedy sleaze bag bank.
Steve Soma 1 day ago (edited) I was a member of US bank for over 37 years, I went to get $80k cash out to buy a classic car where the owner would not take a check (after this I see why) I went to the bank 4 times and they never had enough money in the bank to allow me to withdraw from my savings, After all, that I still needed another $22k to withdrawal, I called the bank a week before and said now make sure you order the money and have it when I come oh yes yes they said we will have it.
When I went in to get it and they only have $12k they could give me and wanted me to come back again, that would have been the 6th time, I told them this guy is going to sell the car to some other person and I needed the cash, it's my money and in my savings, they hit the alarm and called the police on me. This was the Forest grove Branch, the police came and threw me out of the BANK AND TOLD ME THE BANK SAID I COULD NEVER COME BACK AND IF I DID I WOULD BE ARRESTED.
It made me so mad I went back to my home in Vernonia and sold my home of 37 years and moved to Longview WASH. I was just so sick of all the Oregon bullshit. It has been 3 years now and I am so happy here and wish I moved years ago, everything is so much better in Wash, I have made more money on this little home I got 3 years ago then my 30ac farm in Oregon in 37 years, less tax, and I have been pulled over two times and never got a ticket just warned me to slow down. More mom and pop restaurants, you can drive over 55 on the Hwy and real jobs every place. Sorry guys Oregon has been turned over to that welfare bum that just doesn't want to work for anything and that is government. I now bank with a credit union.